Refund policy

Return & Refund Policy

Due to the sensitive nature of our products, all sales are final.

We do not accept returns or offer refunds on any peptide products, including cases of:

• Buyer’s remorse
• Improper storage or handling after delivery

• Dissatisfaction with research results

• Misuse or unintended application

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or with the wrong item(s), contact us within 48 hours of delivery.

To qualify for a replacement:

• Send an email to peptideprocanada@gmail.com

• Include your order number, a clear photo of the issue, and a brief explanation

If approved, we’ll send a replacement or issue store credit.

Lost or Undeliverable Packages

We are not responsible for:

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses entered at checkout

• Delays caused by carriers

If a package is returned to us due to a delivery issue, we can arrange reshipment at your expense.

No Refunds for Research Results

All products are sold for laboratory research use only.  We do not offer refunds based on subjective outcomes or interpretations of results.