Privacy policy

PeptideProCanada (“we,” “our,” or “us”) operates this website to offer research peptides to customers in Canada for laboratory research use only. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our site, place an order, or contact us directly.

By using this website, you agree to the collection and use of your personal data as described in this policy.

1. Information We Collect

We may collect the following personal information:

– Contact info – name, email, phone number, billing/shipping address
– Payment info – card details and transaction data (processed securely by third-party providers)
– Account info – login details, preferences, saved products
– Order data – items purchased, returned, or viewed
– Device data – IP address, browser type, device ID
– Usage data – how you interact with our website (pages visited, clicks, time spent)
– Checkout data – if you begin checkout but do not complete it, we may capture your email address and cart contents for the purpose of sending abandoned cart reminders

We collect this data when:
– You create an account or place an order
– You begin checkout (including if the order is not completed)
– You contact us
– You use our website (via cookies and analytics tools)
– Our service providers assist with processing or fulfillment

2. How We Use Your Information

We use your personal data to:
– Process and ship orders
– Communicate with you (order updates, support, abandoned cart reminders, questions)
– Customize your website experience
– Improve website performance and troubleshoot issues
– Send promotional or transactional emails (opt-out anytime)
– Detect and prevent fraud
– Comply with legal obligations

3. Sharing Your Information

We may share your data with:
– Payment processors (e.g. Stripe, PayPal)
– Shipping carriers (e.g. Canada Post)
– Analytics services (e.g. Google Analytics)
– Email services (for order, abandoned cart, and marketing emails)
– Legal authorities, if required

We do not sell your personal data.

4. Third-Party Links

We may link to other websites. We are not responsible for their privacy practices. Always review third-party policies before providing any personal information.

5. Data Retention

We retain your data as long as needed to:
– Maintain your account
– Fulfill orders
– Send abandoned cart or order follow-ups
– Resolve disputes
– Meet legal and financial obligations

6. Your Rights

Depending on where you live, you may have the right to:
– Access your personal data
– Correct or delete your data
– Receive a copy of your data
– Opt out of marketing or abandoned cart emails

To make a request, contact us at the email or address below. We may verify your identity before processing requests.

7. Security

We use standard security practices to protect your data. No system is completely secure. Do not share sensitive info over unsecured networks.

8. Children’s Privacy

This site is not intended for users under the age of 21. We do not knowingly collect personal data from minors. If we learn a minor has submitted data, we will delete it.

9. International Data Transfers

If your data is transferred outside your country, we use appropriate legal safeguards. This includes Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this policy. Any changes will be posted here with the updated date. Continued use of the site means you accept the changes.

11. Contact Us

Questions or privacy requests? Contact us:

Email: peptideprocanada@gmail.com
Mail: PO Box 192, Bracebridge, ON, P1L 1T6, Canada